1. Trial access
Our free trial is provided for evaluation. Because it has no charge, it is not eligible for a monetary refund.
2. Paid subscriptions
Refund requests for a paid subscription should be submitted within 7 days of the original purchase and before the service has been materially used. Approval is reviewed case by case and is not guaranteed.
Duplicate charges, accidental renewals reported promptly, or a confirmed billing error may qualify for a refund. We may ask for transaction details to verify the request.
3. When refunds are not available
- Requests submitted after the applicable review period.
- Change of mind after substantial use of the service.
- Issues caused by unsupported devices, poor connectivity, or incorrect setup.
- Accounts suspended for violating our Terms of Service.
4. How to request a refund
Contact support with your name, order reference, purchase date, and a short explanation. We will review the request and reply with the outcome and next steps.
5. Processing
Approved refunds are sent to the original payment method. Your payment provider may need additional time to display the credit. A refund does not automatically cancel an active subscription unless we confirm cancellation.