1. Information we collect
We may collect information you provide when requesting support, starting a trial, or purchasing a plan, such as your name, email address, order details, and messages. Payment details are handled by the payment provider and are not stored by us unless clearly stated at checkout.
2. Technical information
When you use the website, we may receive basic technical information such as device type, browser, approximate location, pages viewed, and security or diagnostic data. We use this to operate, protect, and improve the site.
3. How we use information
- Provide subscriptions, trial access, setup guidance, and support.
- Process orders, prevent fraud, and maintain account security.
- Respond to messages and communicate important service updates.
- Understand site performance and improve the EliteStream experience.
4. Sharing
We may share information with service providers that help us host the site, process payments, provide support, or measure performance. We may also disclose information when required by law or to protect users, the service, or our rights. We do not sell personal information.
5. Cookies and choices
The website may use essential cookies or similar technologies for functionality, security, and preferences. You can control cookies through your browser settings, although some features may not work as intended.
6. Retention and security
We keep information only for as long as reasonably needed for the purposes described here, legal obligations, dispute resolution, and security. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.
7. Your rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, or a copy of your information. Contact support to make a request, and we may need to verify your identity.
8. Contact and changes
We may update this policy as the service changes. The “Last updated” date shows when the latest version was published. For privacy questions or requests, use the support contact provided on the website.